Trupanion Pet Insurance

Trupanion Pet InsuranceAt Creature Comforts, we strongly believe in pet insurance. Advances in veterinary medicine have allowed us to provide excellent medical care to our patients, but sometimes the cost can be staggering. Insurance is not designed to help with the routine preventative care (like our wellness plans do). It is designed to enable you to provide top-notch care in the event your pet has an accident or suffers a short or long term illness.

We know the costs associated with quality care can add up very quickly, and we want you to be able to provide the care you feel is appropriate without concern. To that end, we have partnered with Trupanion so that you do not have to pay upfront and wait for reimbursement like most insurance plans. Instead, Trupanion will pay your bill directly. It can also be used at any veterinary hospital, anywhere in the country, so your pet will never be left unprotected. Several of our staff and veterinarians have insured our own pets with Trupanion, including Dr. Gorman.

 
When Trupanion first came to the market in Nevada, the company seemed too good to be true. Believing that before recommending something, she should have firsthand experience, Dr. Gorman signed up Tally, her Saint Bernard. All of her large breed dogs had required orthopedic surgery at some point, so she figured she’d get the opportunity to test the insurance product – she just didn’t realize how much.

It was discovered at the time of her spay that Tally had severe hip dysplasia and she needed surgery to try to correct the problem. After surgery, being the stubborn soul she was, she tried to stand up in her cage and fell, breaking the plate that was holding her pelvis together. She needed to be hospitalized and sedated for 3 weeks to give the pelvis a chance to heal without her trying to stand. Given the extreme complications, Dr. Gorman assumed she would get a lot of hassle from Trupanion as she had witnessed clients experience over the years with other insurance companies. To the contrary, not only did Trupanion give no grief about paying their 90% of Tally’s bill, but they also paid for her to remain sedated and hospitalized for the second hip so the same thing would not happen again.

After the first year, Dr. Gorman thought about canceling her insurance, however, just a week after the policy renewal, Tally started developing severe environmental allergies. She was allergic to absolutely everything! Dr. Gorman started her on weekly allergy injections which, due to the severity, required 3 separate bottles of injections weekly. Antigens are not cheap, but Trupanion had her covered. It certainly made Tally’s life much more comfortable to be able to receive this treatment. Trupanion also helped cover the cost of her prescription diet food and medicine to help keep her from being sore from the hip that did not heal.

Then, tragedy struck the Gorman household. When Tally was just 4 years old, she collapsed, unable to get back up. She was rushed to the clinic where it was discovered that her bladder was overfilled and she was unable to urinate. Radiographs and ultrasound images revealed no specific cause. She was transferred to the specialty center for 24 hour care and diagnosis. A CT scan revealed a tumor in her pelvis. After undergoing surgery through which the surgeon was able to remove 95% of the tumor, Tally still could not urinate. Stents were placed to help open her urethra.

The Gorman family was devastated, especially Dr. Gorman’s son, who was extremely attached to Tally. Although they did everything they could, ultimately they were unable to save Tally. They were, however, able to make every decision for her based solely on whether they thought it would give her quality of life for longer and if it was fair to put her through it. Never did they have to base their decision on cost. It cost somewhere in the vicinity of $20,000.00 to try and save Tally, and Trupanion paid their portion of the bill without issue. Tally was a special soul that will always be missed. It has taken the Gormans four new puppies to fill the void she left, all whom have their own Trupanion policy.

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    • Mandy YorkMandy York

      They were wonderful in taking care of my ferret Smokey. Unfortunately my cat Lil Bit had to be put down there a few days ago. They were so great in doing what they could for her and then letting me know when it was time to say goodbye instead of running up vet costs. They made saying goodbye easy possible. I will continue to use them for my pet care!

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    • Crystal Marie OwenCrystal Marie Owen

      My partner and I just started taking our fur family due to bad experiences elsewhere. We have been helped by 3 different vets and their respective nurses/assistants and I cannot say enough of their genuine kindness and concern for our animals. For many our dogs and cats are our “kids” and their health and wellness is paramount. Everyone here seems to understand that. They are patient and listen to you without interrupting and provide you with the information you need to care for you pet. I wish I could remember everyone’s name, because they all deserve recognition. We saw a lovely vet soon to go on maternity leave on October 27th for our new kittyand her nurse was unbelievable. We came back on the 28th with the other 2 kitties. The vet on duty, her nurse, and the tech were so kind with our feral kitty. Nearly made me cry. Came back today with my dog for a follow up on treatment from another vet. We saw Dr. Gorman and her nurse Jen and a trainee Giselle. They were phenomenal! Please could you check who was working on all these days? I would like all of them to be recognized for their kindness! Thank you so much!
      Crystal Owen and Rachel Phillips

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    • Melinda HernandezMelinda Hernandez

      I absolutely love this place. They have been taking care of my puppy for 6 months now and I couldn't be happier. He never hesitates, he actually likes going to the vet. The wellness plan has made it so easy to get him the care he needs. Thank you Comfort Creatures!!!

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    • Robert KennedyRobert Kennedy

      Absolutely wonderful just like always. Our baby was attacked by 2 other dogs yesterday receiving severe puncture wounds but missed bones and vital organs. We called them saying we were on the way and they were ready as we walked through the door. She is resting on daddy's lap now.
      Always stellar customer service and genuine concern for the "children" of others.

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    • Elaina OlsenElaina Olsen

      The staff here is amazing. you can really tell they live animals and it's not just a job for them. Dr.Gorman was kind and patient and answered all my questions and addressed every concern. I never felt rushed and she gave my sweet kitten Nugget the attention he deserved. Not to mention the office is extremely clean and cheerful.

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    • Edward MahoneyEdward Mahoney

      Came in as a walk in and they were pretty quick to get to Stout. He is in for X-rays now and maybe bloodwork. They asked what my favorite candy bar was and I put all! The front desk girl brought a variety 😀👉🏻.

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    • Mandee BartonMandee Barton

      Staff was verycaring & friendly! Dr. Hussey explained everything well and gave me advice on how to hibernate my tortoises. Thank you for the excellent care!

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