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COVID-19 Update: March 31, 2020

As an essential business, we are OPEN and operating our normal business hours. We plan to remain open and are committed to limiting the impact of COVID-19 while continuing to serve the community. We know your pet is an important member of your family and their health is a priority.

As a partner in your pet’s health, we wanted to share the following changes we are instituting this week in our animal hospital:

No Cost Boarding for any Frontline Workers (up to our capacity)
This includes nurses, doctors, police, security guards or anyone asked to work more during this time and is having challenges taking care of their pet due to working long hours. This also includes anyone diagnosed with COVID-19 that is unable to care for their pet during their sickness. You do NOT need to be a current client.

Telemedicine Services
We plan to offer telemedicine services to anyone that would prefer this option. We do want to share that it may be more difficult to make a diagnosis remotely (without a physical exam) but we will do out best within those limitations. We will begin using FaceTime and will transition to a better alternative in the next week or two. Telemedicine exams will be covered for our wellness members.
Due to current Nevada Veterinary Board restrictions, telemedicine services are available only to current clients. This may change with new federal regulations in the future.

If we determine we need to see your pet in person, you will not be charged again for an exam. We offer curbside dropoff and pickup if you wish to limit contact.

Switch to our Online Store for medications and/or pet food
This is a perfect time to utilize our online store for medications and pet food. Online ordering is quick and easy and items are shipped directly to your home. Using the auto-ship feature offers a 15% discount on food. Finally, anyone that switches ordering either medications or food online will receive a $25 credit on their account at our animal hospital as a thank you for their efforts in social distancing.

A link to our Online Store is available on our website’s homepage.

Book Online
The fastest and easiest way to book your next appointment is by using our online booking option. If you prefer to call the office, please be patient as we are experiencing a high volume of calls and it is more difficult to reach us by phone.
A link to Book Online is available on our website’s homepage.

Wellness Plan Changes
Wellness plans help spread the cost of care of your pet’s needs over 12 months and offer a discount on all services. A clearly defined budget may be helpful in this uncertain time.

Pet Insurance can also be a great way to budget for your pet’s medical needs. We offer a 30-day free Trupanion trial. Our animal hospital also covers the 10% copay for wellness plan clients. Pre-existing conditions are not covered so we encourage you to obtain insurance before your pet is sick.

Trupanion is a third-party insurance and can be used at emergency or any animal hospital. They pay us directly so there is no need to pay upfront and then complete paperwork to be reimbursed.

Please give us a call at (702) 658-7339 with any questions or concerns. We will continue to update you on any additional changes in the future.

Warm regards,
The Careteam at Creature Comforts Animal Hospital

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